Portals and apps, from browser to home screen.
Your customers should not need to phone your front desk to check a status. We build the customer and patient-facing layer of your business: portals, self-serve accounts, and apps people install straight from the browser, without an app-store project standing in the way.
You can hear it in the phone calls.
- Your phone line is your portal. Customers call to ask whether something is ready, what a result means, or where their order stands. Your staff answer the same questions all day instead of doing the work.
- People hand-deliver paper you produced. Reports, results, and confirmations are printed, collected in person, or read out over the phone, because there is nowhere for the customer to see them.
- You were quoted an app-store project. You asked for "an app" and got an estimate for iOS plus Android plus a backend, when what your customers actually need is something they can open, install, and trust from any browser.
- Your data serves you but not the public. The information exists inside your systems, but the people who need it, whether customers, partners, or other software, have no clean way in.
From a clinic's front desk to a national trade service.
A patient app installed straight from the browser
For a private clinic laboratory in Southeast Europe, we built the patient-facing side of a live clinical laboratory system: patients open a link, install the app from the browser to their home screen, and read their lab results there, with plain-language AI explanations alongside the clinical values. A slim iOS app covers the devices that can't install from the browser. No app store, no download friction, no re-keying by staff.
Outcome: the front desk stopped reading results over the phone. Patients open them from their home screen — and we run the platform behind it.
Public APIs and UI for a national trade service
On a UK government tax & customs platform, we architected the data layer behind the goods-categorisation service that underpins post-Brexit Northern Ireland trade, and exposed it to the outside world through public APIs and a public UI. Working directly with policy makers, we translated new UK/EU trade legislation into features people could actually use.
Outcome: a national service reachable directly through public APIs and a public UI, instead of phone calls and paperwork.
We start small, ship something real, then you decide.
We start with the workflow behind your busiest phone queue: a short, paid sprint where we sit with the people taking the calls, work out what customers are actually asking for, and ship a working slice of the portal that answers it. You put that slice in front of real customers, then decide what gets built next. And if you'd rather co-own than commission — you bring the domain, we bring the build — see how we partner.
If your customers still phone you for things a portal should answer, it's time to give them a front door.
Tell us what your customers keep phoning about, and what they should be able to do themselves. We reply within two business days — hello@understandata.com.
Tell us about the calls